Privacy Policy

Overview

PropFlow provides CRM-style SMS communication tools for real estate-related property inquiry follow-up, appointment scheduling, requested information, and customer support. This Privacy Policy explains how PropFlow collects, uses, stores, and protects information when you visit our website, use our platform, communicate with us, request follow-up, or receive SMS messages from PropFlow.

Information We Collect

We may collect account information such as name, email address, company name, login data, billing details, role, and organization settings. We may also process CRM information added by users, including contact names, phone numbers, email addresses, property details, lead notes, tags, conversations, message history, consent status, opt-in source, opt-out status, and activity records.

We may collect technical information such as IP address, browser type, device information, pages viewed, timestamps, authentication events, audit logs, and usage analytics to secure, operate, troubleshoot, and improve the platform.

How We Use Information

We use information to:

• Provide CRM, SMS messaging, campaign, inbox, and contact management features.
• Send and receive SMS messages requested by users or contacts.
• Track consent, opt-outs, delivery status, audit logs, and compliance activity.
• Authenticate users, protect accounts, detect abuse, and prevent unauthorized access.
• Provide customer support, billing, product updates, and service notices.
• Comply with legal, carrier, telecom, security, and regulatory requirements.

SMS Messaging and Consent Data

PropFlow may process SMS opt-in status, opt-out status, message content, timestamps, phone numbers, delivery receipts, carrier responses, and related compliance records. PropFlow SMS messages may include property inquiry follow-up, appointment scheduling, requested information, follow-up questions, and customer support. Message frequency varies by the relationship between PropFlow and the recipient. Message and data rates may apply. Recipients may reply STOP or UNSUBSCRIBE to opt out and HELP for help.

PropFlow does not sell, rent, or share SMS opt-in consent data or mobile numbers with third parties for their marketing purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes. We may share SMS-related data only with service providers and telecommunications partners as needed to deliver messages, operate the platform, maintain compliance, prevent abuse, or comply with law.

More information about the PropFlow SMS program is available on our SMS Program page.

How We Share Information

We may share information with vendors that help us provide hosting, authentication, database, payment, analytics, security, customer support, messaging, and telecom services. We may also disclose information when required by law, legal process, carrier compliance review, fraud prevention, security investigation, or to protect the rights and safety of PropFlow, our users, recipients, and the public.

We do not sell personal information, and we do not share mobile opt-in or SMS consent information with third parties for unrelated advertising or promotional use.

Data Retention

We retain information for as long as needed to provide the service, comply with legal and telecom obligations, resolve disputes, maintain audit logs, prevent abuse, and enforce our agreements. Users may request deletion of account or contact data, subject to legal, security, backup, billing, and compliance retention requirements.

Security

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No system is completely secure, but we work to maintain safeguards appropriate for the nature of the data we process.

Your Choices

SMS recipients may opt out at any time by replying STOP or UNSUBSCRIBE to a message. Recipients may reply HELP for assistance. Platform users may update account information in the product or contact us to request access, correction, deletion, or export of personal information where required by applicable law.

Children

PropFlow is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact

Questions about this Privacy Policy or SMS privacy practices may be sent to support@propflowsms.com.